YELLOW JACKET products are “Engineered to be the Best.” Ritchie Engineering Company warranties YELLOW JACKET products to be free of defects in materials and workmanship as specified below. Different warranty procedures cover different product groups, so please read carefully.

  • United States / Canada Warranty Policy

    RITCHIE ENGINEERING COMPANY, INC. YELLOW JACKET® PRODUCTS DIVISION

    Abbreviated Warranty by Product Category

    (Field Scrap Policy located at the end of this document)

    YELLOW JACKET® products from Ritchie Engineering Company, Inc. are guaranteed to be free from material and workmanship defects for a period of one year from date of sale. This guarantee does not cover products that have been altered, abused, misused or improperly maintained. Any exceptions to the one year warranty policy are individually identified within this policy.

    Not all cataloged products are stocked and eligible for return. Check with your YELLOW JACKET representative or the factory for more information.

    All returns MUST have an RGA number and proof of purchase/copy of invoice. Call Ritchie Engineering for an RGA number prior to return. All returns must be prepaid.

     

    Ritchie Engineering Customer Service Telephone: 1(800)769-8370 or (952)943-1333

     

    • Recovery Products

      YELLOW JACKET Refrigerant Recovery System (UPC 957XX) are covered by a one year warranty for parts and labor from the date of sale. The 115V Recovery Products (UPC 95760 and 95762) have an extended three year compressor warranty. The warranty also allows for a one year Over-The-Counter (OTC) exchange, when applicable. . YELLOW JACKET Recovery System (UPC 9573X) is covered by a one year warranty for parts and labor from the date of sale. Recovery product (UPC 9573X) also comes with a 30 day Over-The-Counter (OTC) exchange, when applicable. . To find out if a unit qualifies, call for required authorization. Failure to get the required authorization could result in a denial of the OTC. If an OTC is approved, a credit will only be issued upon return, inspection and approval by the YELLOW JACKET Warranty Department. Field scrap policy does not apply.

      The following exceptions will not be covered under this warranty.

      • Recovery products that have been altered misused or improperly maintained.
      • Recovery products that have been used with a system where a rubberized leak stop product has also been used.
    • Vacuum Pumps

      YELLOW JACKET vacuum pumps are covered by a two year warranty for parts and labor from the date of sale. The warranty also allows for an Over-The-Counter exchange, when applicable. To find out if a unit qualifies, call for required authorization. Failure to get the required authorization could result in a denial of the OTC. If an OTC is approved, a credit will only be issued upon return, inspection and approval by the YELLOW JACKET Warranty Department. Field scrap policy does not apply.Always drain oil from the vacuum pump before returning.

       

      The following exceptions will not be covered under this warranty:

      • Failure to use correct type of oil.
      • Vacuum pumps that have been altered misused or improperly maintained.
      • The use of the pump on lithium bromide systems.
      • Signs that a rubberized leak stop product has been used.
      • The use of the pump on ammonia systems unless pump is SuperEvac model #93530 or 93533 for ammonia systems.
    • Vacuum And Charging Hoses, Adapters, Valves And Parts

      YELLOW JACKET hoses, adapters, valves and parts are covered by a one year warranty from the date of sale, but not longer than three years from the date of manufacture. Date codes are stamped on the brass fitting. If you are not sure where to find the manufacture date code, contact Ritchie Engineering. If a hose, fitting, or adapter is found to be defective within the one year warranty period, follow the “Field Scrap” procedure. If one hose in a three-pack fails, only the defective hose qualifies under this procedure. Note: DO NOT request credit for all of the hoses in a three pack. Replace and field scrap the defective hose only.

      The following exceptions will not be covered under this warranty.

      • Hoses that have been altered, misused or improperly maintained
      • Hose with missing or damaged gaskets
      • Hoses with missing core depressors
      • Metal hoses and special length assemblies are not returnable.
    • Manifold Test & Charging Systems

      YELLOW JACKET “Series 41”, TITAN and BRUTE II Test and Charging Manifold are covered by a one year warranty from the date of sale. If the manifold fails within the first year, follow the “Field Scrap” procedure.

      • Do not replace and field scrap the manifold hoses. Replace and field scrap the defective manifold only.
      • If a gauge on a manifold has failed within one year of sale, replace and field scrap the gauge only.
      • If a hose on a manifold has failed, follow the procedure under “Vacuum and Charging Hoses” above.

      The manifold bar is covered by a lifetime warranty (manifold bar includes all items except gauges and hoses). After the one year warranty period, manifold bars must be returned to Ritchie Engineering:

      1. Call Ritchie for an RGA number

      2. Return to:

      Ritchie Engineering Company
      RGA ____________________
      10950 Hampshire Avenue South
      Bloomington, MN 55438-2623

      3. Enclose your check or money order for $12.50 to cover postage and handling. DO NOT return hoses with manifold.

      Exceptions to one year warranty:

      • Refrigeration System Analyzer and Mini RSA – covered by a two year warranty. Field scrap policy does not apply and over-the-counter exchanges will not be authorized.

      The following exceptions will not be covered under this warranty:

      • Over-pressurized or broken gauges.
      • Manifolds that have been altered, misused or improperly maintained.
    • Specialized & General Use Gauges

      YELLOW JACKET replacement gauges are covered by a one year warranty from the date of sale. Follow the “Field Scrap” procedure.

      The following exceptions will not be covered under this warranty.

      • Over-pressurized or broken gauges.
      • Gauges that have been altered, misused or improperly maintained.
    • Electronic Instruments

      YELLOW JACKET electronic products are covered by a one year warranty from the date of sale. All electronic products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair or replace at our discretion. Over-The-Counter exchanges will not be authorized.

      Exceptions to one year warranty:

      • Wireless Digital Gauges (Mantooth) – covered by a two year warranty. Field scrap policy does not apply and Over-The-Counter exchanges will not be authorized.
      • Pocket (Mechanical) Thermometers (69251, 69252, 69253, 69255, 69256, 69265, 69107) – follow “Field Scrap” procedure.

      The following exceptions will not be covered under warranty:

      • Electronic products that have been altered, misused or improperly maintained.
    • Heating Instruments

      YELLOW JACKET heating products are covered by a one year warranty from the date of sale. Follow the “Field Scrap” procedure.

      The following exceptions will not be covered under “Field Scrap”:

      • Heating Instruments that have been altered, misused or improperly maintained.
      • Psychrometer (69008) and Manometer (78050, 78052). Call Ritchie Engineering for RGA prior to return. We will repair or replace at our discretion.
    • Leak Monitors And Leak Detectors

      YELLOW JACKET leak detection products are covered by a two year warranty on the unit (one year warranty on sensors) from the date of sale. All leak detection products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair or replace at our discretion. Over-The-Counter exchanges will not be authorized. Field scrap policy does not apply.

      Exceptions to two year warranty:

      • Fixed leak monitors – one year warranty from date of sale. Ritchie Engineering will repair or replace at our discretion. Over-the-counter exchanges will not be authorized. Field scrap policy does not apply.
      • Leak detection kits, lights, injectors, dyes, and scanner solutions – one year warranty from date of sale. Follow the “Field Scrap” procedure.

      The following exceptions will not be covered under warranty:

      • Leak detection products that have been altered, misused or improperly maintained.
    • System Tools

      YELLOW JACKET tubing tools are covered by a one year warranty from the date of sale. Follow the “Field Scrap” procedure. Note: DO NOT replace and field scrap an entire tool kit. Replace and request credit for the defective part only.

      The following exceptions will not be covered under “Field Scrap”.

      • Hydraulic Tube Expander Kit (60493). Call Ritchie Engineering for RGA prior to return. We will repair or replace at our discretion.

      The following exceptions will not be covered under this warranty.

      • Tools that have been altered, misused or improperly maintained.
      • Tube cutters in working order with broken or worn out cutting wheels.
    • Field Scrap Procedure – U.S.A. And Canada

      The Field Scrap Request Form must be sent to the YELLOW JACKET Customer Service Department via fax (1-800-322-8684) or e-mail (custserv@yellowjacket.com). The form is available on-line for download here, from your rep, or by calling Ritchie Engineering Customer Service at (952)943-1333 or (800)769-8370. Please fill out this form completely.

      The information needed is:

      • Date of purchase from Ritchie.
      • Your purchase order number to Ritchie.
      • Date of sale from wholesaler to customer – Must be within one year of date of sale to qualify for field scrap.
      • Date of failure
      • Reason for failure

      Once this is approved, you will receive a “Field Scrap Confirmation” Form and credit will be issued. There may be times that we will require that the material be returned. We will notify you of this and will issue a UPS “Call Tag” to have the product returned.

  • International Warranty Policy

    RITCHIE ENGINEERING COMPANY, INC. YELLOW JACKET® PRODUCTS DIVISION 

    YELLOW JACKET® products from Ritchie Engineering Company, Inc. are guaranteed to be free from material and workmanship defects for a period of one year from date of sale. This guarantee does not cover products that have been altered, abused, misused or improperly maintained. Any exceptions to the one year warranty policy are individually identified within this policy.

    Not all cataloged products are stocked and eligible for return. Check with your YELLOW JACKET representative or the factory for more information.

    All returns MUST have an RGA number and proof of purchase/copy of invoice. Call Ritchie Engineering for an RGA number prior to return. All returns must be prepaid.

    Ritchie Engineering Customer Service Telephone Number: +1(952)943-1333

    Download International Warranty PDF

    • Recovery Products

      YELLOW JACKET recovery products (UPC 957xx) are covered by a one year warranty for parts and labor from the date of sale. Call for an RGA number prior to return. Recovery products (UPC 9573x) qualify for a 30 day over-the-counter exchange. To find out if a unit qualifies, call for required authorization. Failure to get the required authorization will result in a denial of the over-the-counter exchange.

      The following exceptions will not be covered under this warranty.

      • Recovery products that have been altered misused or improperly maintained.
      • Recovery products that have been used with a system where a rubberized leak stop product has also been used.
    • Vacuum Pumps

      Yellow Jacket vacuum pumps are covered by a two year warranty for parts and labor from the date of sale. Call for an RGA number prior to return. Always drain oil from the vacuum pump before returning.

      The following exceptions will not be covered under this warranty:

      • Failure to use correct type of oil.
      • Vacuum pumps that have been altered, misused or improperly maintained.
      • The use of the pump on lithium bromide systems.
      • The use of the pump on ammonia systems unless pump is SuperEvac model #93530 or 93533 for ammonia systems.
    • Vacuum And Charging Hoses, Adapters, Valves And Parts

      YELLOW JACKET hose fittings and adapters are covered by a one year warranty from the date of sale. YELLOW JACKET hoses are covered by a one year warranty from the date of sale, but not longer than three years from the date of manufacture. Date codes are stamped on the brass fitting. If you are not sure where to find the manufacture date code, contact Ritchie Engineering.

      If one hose in a three-pack fails, only the defective hose qualifies is warranted. Note: DO NOT return all of the hoses in a three pack. Return the defective hose only.

      The following exceptions will not be covered under this warranty:

      • Hoses that have been altered, misused or improperly maintained
      • Hose with missing or damaged gaskets
      • Hoses with missing core depressors
      • Metal hoses and special length assemblies are not returnable.
    • Manifold Test & Charging Systems

      YELLOW JACKET “Series 41”, TITAN and BRUTE II Test and Charging Manifold are covered by a one year warranty from the date of sale.

      The manifold bar is covered by a lifetime warranty (manifold bar includes all items except gauges and hoses). After the one year warranty period, manifold bars must be returned to Ritchie Engineering:

      • Call Ritchie for an RGA number
      • Return to the location/address received with your RGA number
      • DO NOT return hoses with manifold.

      Exceptions to one year warranty:

      • Refrigeration System Analyzer and Mini RSA – covered by a two year warranty.

      The following exceptions will not be covered under this warranty.

      • Over-pressurized or broken gauges.
      • Manifolds that have been altered, misused or improperly maintained.
    • Specialized & General Use Gauges

      YELLOW JACKET replacement gauges are covered by a one year warranty from the date of sale.

      The following exceptions will not be covered under this warranty:

      • Over-pressurized or broken gauges.
      • Gauges that have been altered, misused or improperly maintained.
    • Electronic Instruments

      YELLOW JACKET electronic products are covered by a one year warranty from the date of sale. All electronic products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair or replace at our discretion.

      Exceptions to one year warranty:

      • Wireless Digital Gauges (Mantooth) – covered by a two year warranty. Ritchie Engineering will repair or replace at our discretion.

      The following exceptions will not be covered under warranty:

      • Electronic products that have been altered, misused or improperly maintained.
    • Heating Instruments

      YELLOW JACKET heating products are covered by a one year warranty from the date of sale. Call Ritchie for RGA prior to return. We will repair or replace at our discretion.

    • Leak Monitors And Leak Detectors

      YELLOW JACKET leak detection products are covered by a two year warranty on the unit (one year warranty on sensors) from the date of sale. All leak detection products must be returned to Ritchie Engineering. If the product is found to be defective, Ritchie Engineering will repair or replace at our discretion.

      Exceptions to two year warranty:

      • Fixed leak monitors – one year warranty from date of sale. Ritchie Engineering will repair or replace at our discretion.
      • Leak detection kits, lights, injectors, dyes, and scanner solutions – one year warranty from date of sale.

      The following exceptions will not be covered under warranty:

      • Leak detection products that have been altered, misused or improperly maintained.
    • System Tools

      YELLOW JACKET tubing tools are covered by a one year warranty from the date of sale.

      The following exceptions will not be covered under this warranty:

      • Tools that have been altered, misused or improperly maintained.
      • Tube cutters in working order with broken or worn out cutting wheels.